HRM 532 HRM532 ASSIGNMENT 1 BANK OF AMERICA CASE STUDY - STRAYER

HRM 532 HRM532 ASSIGNMENT 1 BANK OF AMERICA CASE STUDY - STRAYER

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HRM 532 Assignment 1 Bank of America Case Study (Strayer)
HRM 532 – Talent Management

This assignment will be covering the development of an HR Training Class for a small company as requested by the upper management staff.  There will be a needs assessment of the organization's performance deficiencies. After this assessment, the development of the customer service training plan will be discussed and why that method of training was chosen. Afterwards,a proposal of methods will explain the way this training will gain employee interest in attending the new courses. Last, a feedback survey will be featured to gather the effectiveness of the new training from the employees who have completed the course.




Needs Assessment
Customer Service Training Plan
Training Methods
Training Method Reasoning
 Employee Motivation
Employee Survey






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